Events Meeting Manager

Ameristar Casino Resort Spa St. Charles•St. Charles, MO

About The Position

The team member in this position is responsible planning and managing the execution of meetings and events for Ameristar St. Charles. The position has responsibility for upselling, detailing and ensuring a seamless execution of group events while working in conjunction with sales teams and operations teams where appropriate.

Requirements

These skills and abilities are typically acquired through the completion of a bachelor’s degree or equivalent in event management, business, or related field, as well as one to three years of experience in the hospitality industry
Broad understanding of managing all aspects of meetings and catered events
Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations
Excellent verbal & written communication skills for variety of audiences
Computer skills are essential with a focus on Microsoft Teams, Outlook, Word & Excel, Sales Force / ASEM, GroupRev, Sertifi, and others
Strong project management skills, managing multiple simultaneous projects

Nice To Haves

Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred

Responsibilities

Manage Meetings and Events: Planning through Execution
Communicate all details surrounding a Group event to Property in advance of arrival
Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property
Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics.
Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience
Prioritize accurate and timely communication both with the client and the property
Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way
Lead and/or participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc.
Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed
Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event
Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events.
Maintain the integrity of the client database.
Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue
Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property
Responsible for building and retaining client relations resulting in exceptional guest service and repeat business
Engage in a sales-focused atmosphere that promotes sales growth
Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness
Maintain knowledge of all promotions throughout the property to stimulate and retain business
Represent Ameristar St. Charles at meeting industry conventions/networking events when needed
Maintain a positive professional image at all times
Perform all related duties as assigned by department leadership
Create opportunities to upsell during event planning
Ensure synchronicity through planning for operational efficiencies and profitability
Follow standards to ensure profitability targets are met
Create an atmosphere that meets or exceeds guest expectations
Set a positive example for both team members and guests
Interact with guests to obtain feedback on quality and service standards
Respond to and handles situations requiring service recovery
Strive to improve service performance
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement