Events Manager

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

The Division of Student Affairs is the hub of student life and well-being at The University of Texas at Austin. The team inspires all students — undergraduate, graduate and professional — to live the Longhorn life through its uniquely-designed programs, spaces and resources. They serve every student through physical health, mental health and well-being services; recreational sports; two university unions; family orientation and the University’s official parent association. The Division supports 1,000+ student organizations; student governance organizations; student outreach, legal, and disability and access services. The team also provides student employment, leadership, first generation and volunteer programs. Serving under the Division of Student Affairs, the University Unions’ mission is to enhance the student experience and enrich campus life by providing cultural, educational, social and recreational programs as well as related goods and services to the campus community. What sets you apart when you join the University Unions? As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty, staff, and of course, our students! During your time on campus, you will contribute to programs, organizations, and activities that help our students develop a sense of community and learn valuable leadership skills that they will carry with them throughout their professional and personal lives. What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan. Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums Free rides on all UT Shuttle and Austin CapMetro buses Purpose To manage the event operating services in The Texas Union and Hogg Memorial Auditorium. Responsible for participating with other managers in identifying, specifying, planning and supervising configuration design, user comfort and safety, and/or ticketing services required to operate professional entertainment events and/or private facility uses in a full service multi-purpose public assembly facility. Assigns and supervises tasks directly and through intermediate supervisors. Reviews and coordinates work in process. Establishes and maintains effective working relationships with performers' representatives, representatives of private facility users, representatives of other outside agencies, co workers, subordinates, and other University personnel. Performs related duties as required. May interview, hire and train personnel in varied regular classified positions. May establish candidate pools, interview, hire and train personnel in extra help usher/event assistant, ticket seller, and/or other positions. May assist in delivering event operating services.

Requirements

Bachelor’s Degree
1-2 years of venue management experience or event programming experience
Strong Customer Service mindset
Ability to work in a fast-paced environment
Ability to work non-traditional hours

Nice To Haves

2+ years of venue management experience or event programming experience
Master’s Degree in Event Management, Higher Education, or applicable area
Experience working in a higher education setting or managing a university venue

Responsibilities

Event Operations: Serve as the on-site University Unions representative for Hogg Memorial Auditorium and Texas Union events. Support Student Organizations, University departments, Staff Organizations and the External Groups’ events to ensure the smooth and safe completion of programs at the highest professional standard. Ensure event spaces are set and ready before each reservation, checking to make sure guests’ needs are met, and oversees post event strike and clean up. Create a positive, welcoming, student-centered, and customer-service-focused event environment. Respond to and creatively resolve student and guest needs as they arise. Monitor and communicate changes in day-of event logistics. Indirectly supervise student event team.
Event Planning and Administrative: Use Mazevo and diagramming software (Social Tables) to manage reservations in the Texas Union and Hogg Memorial Auditorium. Hold consultations with guests to help guide them through the event planning process and Texas Union and/or Hogg Memorial Auditorium Policies
Customer Service: Answer questions in person, over the phone and through email to assist guests with event planning questions, Teas Union and/or Hogg Memorial Auditorium policies, and University of Texas at Austin resources and guidelines
Education and Professional Development: Participate in the Professional Development programs for Longhorn students and early-career professionals. Be an active member in different Ad Hoc committees such as Student Employee Appreciate Week to maintain and contribute to University of Texas’s culture of mentorship and learning.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan.
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Austin CapMetro buses