Events Manager

Canyon Ranch • Lenox, MA

11d • $67,308 - $70,000

About The Position

Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona, Lenox, Massachusetts and Woodside, California Wellness Retreat, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North Americas largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure’s Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and both wellness resorts were named in the 2019 U.S. News & World Report Best Hotels rankings.
The Events Manager plays a key role in creating exceptional group experiences by planning and coordinating meetings, retreats, and wellness events from pre-arrival through on-site execution. Once a program is confirmed, this role becomes the primary contact for group planners, ensuring every detail from programming and guest accommodations to food and beverage and audiovisual needs is seamlessly organized. Working closely with sales, programming, and operational teams, the Events Manager ensures every group experience aligns with Canyon Ranch’s commitment to wellbeing and exceptional service. This role requires strong organizational skills, creativity, and the ability to manage multiple details while delivering memorable and meaningful events for guests.

Requirements

• 3+ years of experience in event management, hospitality, meetings, or a related field.
• Proven experience planning and executing high-end events or luxury group experiences.
• High school diploma or equivalent required.
• Strong organizational, planning, and time management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to anticipate challenges and solve problems quickly and effectively.
• Experience working with event or space management software.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to remain calm and organized in fast-paced or high-pressure situations.
• Valid driver’s license with acceptable driving history.
• Ability to work a flexible schedule, including varied shifts as needed.

Responsibilities

• Oversee the full lifecycle of events from contract conversion through post-event follow-up.
• Ensure all event details, logistics, timelines, and service elements are flawlessly executed.
• Serve as the primary contact for group planners, guiding them through programming, services, and experiences.
• Develop retreat agendas and coordinate with internal teams and external vendors to create memorable experiences.
• Identify opportunities to enhance events through thoughtful upselling, such as upgraded rooms, private activities, décor, or entertainment.
• Provide leadership, coaching, and performance management for the Events Team.
• Foster a culture of accountability, collaboration, and excellence while upholding luxury service standards.
• Serve as a mentor and culture champion, inspiring high-performing teamwork and professional growth.
• Partner with Sales, Culinary, Programming, Guest Services, Spa, and other operational teams to align event objectives with operational capabilities.
• Lead BEO and group resume meetings with operations teams to ensure alignment across departments.
• Coordinate guestroom blocks, rooming lists, and contractual requirements to ensure seamless execution.
• Evaluate event business for profitability and oversee revenue performance.
• Maintain accurate documentation including event orders, group resumes, and final billing.
• Collaborate with accounting to ensure final billing and documentation are accurate and timely.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• A supportive, collaborative work environment with opportunities for professional growth.
• Competitive compensation based on experience $67,308-$70,000

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED