Events Manager

The Manchester Lexington • Lexington, KY

4h

About The Position

The Events Manager is responsible for overseeing and executing all aspects of event planning and coordination within The Manchester, Granddam, and Lost Palm. Works closely with clients to understand their event needs, ensuring seamless communication between the sales and banquet teams, and managing all event details from start to finish. The role involves attending pre-event and day-of meetings, ensuring exceptional guest experiences, and addressing any service issues that may arise throughout the event’s life cycle. The Events Manager also maintains a professional and welcoming environment for both guests and staff, ensuring that all events meet The Manchester’s high standards of service and safety. Manage banquet event orders (BEOs), ensuring timely and accurate billing, and collaborate with various departments to guarantee smooth event operations. Client Coordination: Begin working with clients immediately after contract signing to detail all banquet event orders (BEOs), ensuring a clear and thorough understanding of event requirements. Liaison Role: Act as the primary liaison between the sales department and the banquet team, ensuring that all aspects of the banquet event order are executed as planned. BEO Meetings: Attend and actively participate in BEO meetings to align on event details, ensuring everyone is informed and prepared. Billing Updates: Update CI with new billing patterns and relevant financial details for smooth transactions. Environment Development: Cultivate and maintain an inviting, professional environment, with an emphasis on exceptional service delivered by a team of dedicated teammates. Service Issue Resolution: Proactively identify any service issues and work closely with the food and beverage team to resolve them efficiently. Guest Interaction: Maintain a friendly yet unobtrusive demeanor with all guests, ensuring their experience is positive and seamless. Facility Oversight: Observe daily conditions of meeting spaces, including physical facilities and equipment. Make recommendations for improvements or repairs as necessary. Food & Beverage Expertise: Demonstrate a thorough understanding of all food and beverage offerings, including ingredients, preparation methods, and appropriate service techniques. Cross Department Collaboration: Communicate effectively with other departments to ensure a cohesive team of professionals working together for event success. Workplace Safety: Ensure a safe working environment for all teammates, maintaining high standards of health and safety compliance. Policy & Procedure Adherence: Maintain complete knowledge of and adhere to all departmental policies, service procedures, and operational fundamentals. Internal Knowledge: Demonstrate excellent knowledge of all hotel departments, ensuring smooth cross-functional collaboration.

Requirements

• High School Diploma required.
• Excellent customer service skills, with a strong ability to interact with clients and provide exceptional experience.
• High attention to detail to ensure events run smoothly and meet client expectations.
• Fluency in English: Exhibit fluency in English, both verbally and non-verbally, for effective communication.
• Flexible availability to work at different times, including mornings, afternoons, nights, weekends, and holidays, depending on the schedule of events.
• Multiple years of experience in an upscale restaurant and/or hotel environment.

Responsibilities

• Overseeing and executing all aspects of event planning and coordination within The Manchester, Granddam, and Lost Palm.
• Working closely with clients to understand their event needs.
• Ensuring seamless communication between the sales and banquet teams.
• Managing all event details from start to finish.
• Attending pre-event and day-of meetings.
• Ensuring exceptional guest experiences.
• Addressing any service issues that may arise throughout the event’s life cycle.
• Maintaining a professional and welcoming environment for both guests and staff.
• Ensuring that all events meet The Manchester’s high standards of service and safety.
• Managing banquet event orders (BEOs).
• Ensuring timely and accurate billing.
• Collaborating with various departments to guarantee smooth event operations.
• Acting as the primary liaison between the sales department and the banquet team.
• Updating CI with new billing patterns and relevant financial details for smooth transactions.
• Cultivating and maintaining an inviting, professional environment.
• Proactively identifying any service issues and work closely with the food and beverage team to resolve them efficiently.
• Maintaining a friendly yet unobtrusive demeanor with all guests.
• Observing daily conditions of meeting spaces, including physical facilities and equipment.
• Making recommendations for improvements or repairs as necessary.
• Demonstrating a thorough understanding of all food and beverage offerings.
• Communicating effectively with other departments to ensure a cohesive team of professionals working together for event success.
• Ensuring a safe working environment for all teammates, maintaining high standards of health and safety compliance.
• Maintaining complete knowledge of and adhering to all departmental policies, service procedures, and operational fundamentals.
• Demonstrating excellent knowledge of all hotel departments, ensuring smooth cross-functional collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED