Events Manager II

Marriott • Bellevue, WA

3h

About The Position

Responsible for preparing all event documentation and coordinates with Sales,
property departments and customer to ensure consistent, high level service
throughout pre-event, event and post-event phases of property events. This
position primarily handles less complex property events. Works with his/her
supervisor to ensure their property events have a seamless turnover from sales
to service and back to sales. Recognizes opportunities to maximize revenue by
up-selling and offering enhancements to create outstanding events.

Requirements

• High school diploma or GED; 2 years’ experience in the event management or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Supporting Event Operations
• Greets customer during the event phase and hands off to Event Operations for the execution of details.
• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
• Verifies hourly associates understand expectations and parameters for event activities.
• Adheres to all standards, policies, and procedures.
• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in customer meetings for assigned groups with guidance from his/her supervisor.
• Monitors group room blocks and meeting space of small assigned groups.
• Providing and Ensuring Exceptional Customer Service
• Encourages associates to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.
• Makes presence known to customer at all times during this process.
• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.
• Follows-up with customer post-event.
• Responds to and handles guest problems and complaints.
• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with associates.
• Interacts with guests to obtain feedback on product quality and service levels.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
• Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Participates in activities to improve service performance using his/her evaluation of the issue and resolution.
• Supporting the Sales and Marketing Function
• Assists with the sales process as necessary.
• Up-sells products and services throughout the event process.
• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
• Performs other duties as assigned to meet business needs.

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Washington Full-time Applicants Only: Employees will accrue paid sick leave, 0.03654 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.
• Washington Part-time Applicants Only: Employees will accrue paid sick leave and be eligible to receive a minimum of 7 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED