Events Management Manager

About the position

Join our team as an Events Manager to lead a team of client center planners, fostering collaboration, and resolving challenges. As an Event Manager within our Amenity services team, you will lead a team of client center planners, fostering collaboration, and resolving challenges. Responsibilities include ensuring procedural compliance, engaging with senior management, and coordinating with teams for smooth event execution. The role focuses on optimizing meeting space, assigning tasks based on expertise, and driving continuous improvement through operations meetings. Additional tasks involve managing conference calls, handling reception duties, and enhancing facilities and client experiences through various projects.

Responsibilities

• Lead and mentor a team of conference center planners to enhance performance and cohesion.
• Resolve daily challenges and foster a collaborative, problem-solving environment.
• Monitor compliance with standard operating procedures and update them regularly.
• Engage with Senior Management and Line Of Business representatives to ensure outstanding service.
• Collaborate with catering, technology, and operations teams for seamless event delivery.
• Optimize meeting space management for maximum utilization and efficiency.
• Assign events to team members based on expertise for exceptional results.
• Participate in operations meetings to stay informed and drive continuous improvement.
• Conduct pre and post conference calls and document details in the EMS.
• Perform reception duties to ensure smooth communication and client satisfaction.
• Work on projects to enhance facilities and client experience, and conduct performance reviews.

Requirements

• 6+ years' experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills.
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.
• Understand the meeting planning process and management of the customer experience.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools are essential.
• Willingness to work flexible shifts to cover conference center hours and locations.
• Bachelor's degree required.

Nice-to-haves

• Knowledge of the EMS booking system is a plus.