Special Events Lead (Part Time, On Call)

The Tech Interactive•San Jose, CA

1d•Onsite

About The Position

The Events Lead provides support in the staffing and execution of events and facility rentals at The Tech Interactive. Primary duties include assisting guests with hands-on learning experiences, performing operational duties, and acting as a backup for the Event Supervisor as needed. The role requires flexible availability, primarily during evenings and weekends, and will be scheduled based on the event calendar. The Events Lead and is an on-call, non-exempt (hourly) role reports to the Director of Event Sales.

Requirements

1+ years experience in customer service, event coordination, and/or execution. Lead experience is a plus.
Ability to learn and utilize multiple software and cloud-based programs, such as Google Suite, Adobe Illustrator, Tripleseat, and Tessitura.
Display excellent customer service, public speaking, and listening skills.
Flexible schedule that is able to match availability to event scheduling needs.
Ability to work in a public setting interacting with visitors and follow required safety protocols.
Physical ability to lift and move furniture up to 50 lbs during set-up and tear-down.

Nice To Haves

Lead experience is a plus.

Responsibilities

Support coordination for load-in, set-up, and tear-down of events and ensure that procedures are followed and problems solved.
Assist with end-of-event walk-through with caterers and vendors, ensuring all requirements are met to leave the facility clean and free of damage, and complete end-of-event report.
Serve as one of the on-site support contacts for clients during events and maintain hands-on event support during the event.
Assist with volunteer assignments and coordinate breaks as needed.
Participate in scheduled meetings and training sessions.
Communicate with the Engineering, Audio/Visual, and Facilities staff to ensure that all exhibits, electronics, and lighting in the gallery are functioning properly.
Attend weekly Special Events meetings and other meetings, as necessary.
Maintain current knowledge about The Tech’s programs, IMAX films, exhibits, and other guest-related information.
Publicly introduce our mission and venue space and perform in-person site tours, and walk-throughs when welcoming clients to our facilities.
Complete additional related tasks or duties as assigned by the supervisor/manager.