Event Specialist

Salon Service Group•Springfield, MO

About The Position

You will lead the planning, organization, and execution of multiple internal and external events, and Education classes. This role owns end‑to-end coordination of assigned events and ensures a seamless experience for attendees. Flexibility to work extended hours and weekends is required based on event and class schedules.

Requirements

Experience in event planning and coordination, with knowledge of standard industry practices
Experience working in an office setting with shifting priorities, constant interruptions, changing assignments, time-sensitive projects, heavy workload, and multiple projects simultaneously assigned by different staff.
Talent to create aesthetically pleasing materials and physical surroundings for events, including space planning.
Excellent interpersonal and communication skills, with the ability to negotiate and resolve issues positively
Exceptional organizational and time management skills; proven ability to prioritize effectively based on deadlines, complexity, and competing needs
Proficiency in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint, Planner)
Experience with virtual meetings and working with Microsoft Teams.
Ability to collect and analyze data using spreadsheets or databases and summarize findings in written reports
Proven ability to make independent decisions within budget, time, and logistical constraints
Strong skills in planning, organizing, prioritizing, and problem-solving with the ability to reprioritize as needed using sound judgement
Ability to sit at a desk for extended periods
Ability to stand and walk for extended periods during event setup, execution, and teardown for events attended
Ability to stand, walk, and pull class and event supplies from the warehouse
Ability to lift, carry, and move boxes up to 30 lbs safely
Comfortable bending, reaching, and performing tasks that require manual dexterity

Responsibilities

Manage the full lifecycle of assigned events from concept to post-event evaluation (20-200 attendees)
Coordinate logistics such as venue selection, catering, and AV needs
Develop task lists, timelines, and workflows to achieve event goals
Create event overviews, playbooks and other planning documents
Select menus; review, and proof BEOs
Manage event budgets, track expenses, and support reconciliation process
Maintain communication with internal and external stakeholders
Serve as primary point of contact for participating manufacturers and vendors
Ensure each event delivers a polished, professional, and seamless attendee experience
Troubleshoot and resolve issues quickly and professionally
Gather and review feedback and implement improvements for future events
Ensure compliance with brand guidelines, safety requirements, and operational standards
Coordinate staff travel including hotel and flight arrangements
Utilize Microsoft Planner, Excel, or other event management software for efficient project management
Represent Salon Service Group and provide on-site support at large events, including extended hours and weekends, a minimum of 2 annually
Process and monitor class requests through the online portal
Schedule educator contractors based on classes needs
Secure supply lists; prep, pack, and ship required materials from the SSG warehouse
Coordinate educator travel including hotels and flights
Collaborate with SSG Sales Consultants and brand representatives, as needed, to confirm class details and requirements
Facilitate virtual classes and support presenter needs
Maintain organized records of class-related expenses and receipts
Available on weekends to support last‑minute needs such as educator travel issues or class adjustments. While not guaranteed, occurrences requiring weekend support have historically been five or less per year.