Events Coordinator

Arcis Golf•Forest Park, MO

1d•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. The Event Coordinator assists clients with event planning and coordination while supporting the Food & Beverage and Golf Course teams in the successful execution of club events. This role serves as the primary point of contact for clients post-contract, translating the client’s vision into detailed plans, timelines, and documentation to ensure seamless and memorable events.

Requirements

Excellent people and communication skills.
Demonstrated outstanding customer service.
Must possess willingness to learn and perform new food & beverage programs and services.
Excellent communication and organizational skills, attention to detail, drive and motivation.
Flexibility with schedule with evenings and weekend work required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Establish and maintain positive, professional relationships with clients, ensuring a high level of service and satisfaction throughout the planning and execution process.
Conduct event detail meetings with contracted clients, including facility and golf course tours as needed.
Assist clients with menu planning, food and beverage selections, room and course set-ups, décor, and other requested services; ensure all requirements are clearly communicated and executed to client specifications.
Ensure compliance with club policies and contract terms, including guest counts, payment schedules, food and beverage minimums, and room rental times.
Collect event details and timelines and accurately prepare Banquet Event Orders (BEOs) for use by operations teams.
Enter and maintain events in the club’s sales system and event calendar; accurately manage client accounts and event files.
Partner closely with the operations team to ensure seamless execution of events, including participation in weekly BEO and planning meetings.
Collaborate with the sales team to ensure a smooth handoff after contract execution and serve as the primary client contact thereafter.
Upsell club products and services when appropriate to enhance the client experience and maximize event revenue.
Ensure all payments are collected in a timely manner and that all contract details are fulfilled.
Ensure a pleasant visit and exceptional experience for all guests; maintain strong guest relations before, during, and after events.
Stay current on event, hospitality, and industry trends, offering creative options and recommendations to enhance events.
Contribute to event goal setting, forecasting, and performance tracking in partnership with the sales and management team.
Build and maintain relationships with industry hospitality contacts, organizations, and vendors to strengthen brand exposure and industry partnerships.
Stay informed on departmental procedures, systems, and developments specific to the club and its locations.
Assist with special projects and additional duties as assigned by management.