Events Coordinator
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About The Position
As an Events Coordinator at Michaels, you will play a pivotal role in planning, coordinating, and facilitating a variety of events, including children's birthday parties and craft classes, within our Dothan store. Your primary goal will be to create a stress-free, fun, and engaging experience for our guests. You will be responsible for delivering exceptional customer service, assisting customers in finding products, and ensuring a fast and friendly checkout experience. In addition to event coordination, you will also complete operational tasks such as truck unloading, merchandise duties, and maintaining store recovery standards to uphold our Brand Promises. In this role, you will manage multiple events simultaneously, engaging with clients of all ages, from children to seniors, and fostering an environment of creativity and fun. You will demonstrate and instruct participants in craft projects, perform face painting, and facilitate party add-ons like goody bags and balloons, all while adhering to company standards. Communication will be key, as you will need to effectively relay event details to clients and collaborate with store team members. Administrative tasks such as answering emails, making phone calls, and completing necessary paperwork will also be part of your responsibilities. Client satisfaction is paramount, and you will be expected to adjust plans based on feedback and create backup plans as needed. You will also uphold the company's cleanliness and safety standards, ensuring that the event space is set up, broken down, and cleaned before and after each event. Your role will also involve assisting customers in the store, providing them with solutions, and promoting our Rewards program and Private Label Credit Cards. You will participate in various operational processes, including merchandise recovery and maintaining store standards, while adhering to Standard Operating Procedures (SOPs) and company policies. Your positive attitude and commitment to the organization's vision will serve as a role model for other team members.
