Events Coordinator/Retail Cashier and Customer Service

Michaels Stores

100d

About The Position

The position involves planning, coordinating, and facilitating events, including children's birthday parties, within a Michaels store to ensure a fun and engaging experience for guests. The role requires delivering friendly customer service, assisting customers in finding products, and ensuring a fast and friendly checkout experience. Operational tasks include truck unloading, merchandise duties, and maintaining store recovery standards. The candidate will engage with clients of all ages, create an environment of fun and creativity, and demonstrate craft projects during events. Administrative tasks such as answering emails, making phone calls, and completing paperwork are also part of the job. The candidate must ensure client satisfaction, uphold cleanliness and safety standards, and participate in daily store cleanliness activities.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills and experience working with children.
• Good communication skills including written, verbal, and nonverbal communication.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Nice To Haves

• Experience in event coordination and facilitation.
• Knowledge of craft projects and activities for children.

Responsibilities

• Plan and coordinate multiple events including children’s birthday parties and craft classes.
• Engage with clients of all ages and create a fun environment.
• Demonstrate and instruct party participants in craft projects and activities.
• Facilitate party add-ons such as goody bags and balloons.
• Communicate event details with clients and store team members.
• Complete administrative tasks including emails and paperwork.
• Adjust plans based on client feedback and create backup plans as needed.
• Ensure client satisfaction for scheduled events.
• Maintain cleanliness and safety standards before and after events.
• Assist customers in shopping and locating products.
• Provide a fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS).
• Participate in truck unloading, stocking, and planogram processes.
• Support shrink and safety programs and adhere to Standard Operating Procedures (SOPs).
• Interact positively with customers and team members, promoting the organization’s vision and values.

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• Robust benefits for both full-time and part-time Team Members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees