Events Coordinator/Events Concierge

Hyatt • Coral Gables, FL

230d

About The Position

The Event Coordinator/Event Concierge is a key member of the Events team, responsible for supporting the planning and flawless execution of group and social events. This role acts as the primary on-site contact for clients during events, ensuring their expectations are exceeded while coordinating with operational departments to deliver seamless experiences. The ideal candidate is highly organized, service-driven, and passionate about delivering memorable events in a luxury hospitality environment.

Requirements

• Previous experience in events, hospitality, or customer service preferred (hotel experience strongly desired).
• Exceptional interpersonal and communication skills.
• High level of attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays based on event schedule.
• Bachelor's degree in Hospitality, Events, or related field preferred.
• A genuine passion for hospitality and a heart for service.

Responsibilities

• Serve as the on-site liaison between clients and hotel departments during events, ensuring real-time communication and service excellence.
• Support Event Managers in the planning process, including preparing event orders (EOs), diagrams, amenity requests, and welcome letters.
• Conduct pre-convention meetings and walk-throughs as needed to ensure client expectations are aligned with execution plans.
• Coordinate event logistics with Banquets, Culinary, AV, Front Office, Housekeeping, and other relevant departments.
• Ensure all event spaces are prepared and set according to client specifications and Hyatt brand standards.
• Greet group contacts upon arrival and provide continuous support throughout their event.
• Respond promptly to last-minute client requests or changes, demonstrating flexibility and professionalism.
• Monitor event progress and communicate updates or issues to the Event Manager and Director of Sales & Events.
• Maintain thorough knowledge of hotel services, amenities, outlets, and local attractions to enhance guest experiences.
• Assist with post-event follow-up, including gathering feedback and supporting billing as needed.
• Uphold brand standards and contribute to a culture of warm, anticipatory service.

Benefits

• 12 Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance (Eligible after 30 days of employment)
• 401K with company match
• Paid PTO, sick days, and new child leave
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree