Events Concierge and Coordinator

Hyatt-posted 8 months ago
Full-time • Entry Level
Central LA, CA
Accommodation
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The Event Concierge & Coordinator program has been created to not only meet, but more importantly exceed the expectations of the meeting planners and guests. The Event Concierge & Coordinator is responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client's specifications. The idea of the Event Concierge & Coordinator is to have someone constantly on the floor and at the complete disposal of the client. They should respond to any request within 5 minutes and resolve the request within 15 minutes. The Event Concierge & Coordinator is the liaison between the hotel and the meeting planner. They will handle everything from tracking boxes, getting scissors or a doorstop, to bringing the meeting planner their first cup of coffee in the morning. The Event Concierge & Coordinator monitors the planner's personal and practical needs throughout their stay, solving possible pitfalls and seeing opportunities before they occur.

  • Assist Events and Sales Managers with administrative duties including processing event leads, customer interactions, and processing reports.
  • Communicate to other departments as directed by Managers and assist with any other administrative tasks to successfully execute an event.
  • Constantly monitor Sales and Events Customer Personal and Practical Needs.
  • Double-check all function rooms prior to start time to ensure total satisfaction with facilities and equipment.
  • Provide added services to repeat customers.
  • Confirm that VIP rooms are set accordingly.
  • Locate boxes and retrieve them when appropriate.
  • Assist with Service Recovery to turn a negative experience into a positive one.
  • Work with Event Manager to anticipate the customer's needs.
  • Serve as the main point of contact for all rooms-only groups once the contract is signed.
  • Manage all aspects of group block servicing, including rooming list coordination and reservation updates.
  • Prepare and distribute group resumes and room block reports.
  • Review and confirm rate accuracy, billing instructions, and method of payment in advance of arrival.
  • Communicate proactively with group contacts to finalize details and ensure guest satisfaction.
  • Collaborate closely with the Front Office and Revenue Management teams.
  • Support sales managers with rooms-only contract transitions and post-stay follow-up.
  • A true desire to satisfy the needs of others in a fast-paced environment.
  • Takes pride in a great job done.
  • Ability to lift, pull, and push a moderate weight.
  • Experience in the Service Industry.
  • Able to walk and stand throughout the duration of shift.
  • Refined verbal and written communication skills.
  • Flexibility of schedule including morning, afternoon, evening, weekends, and holidays.
  • Hourly rate of $30.00.
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