Events Concierge and Coordinator

Hyatt • Central LA, CA

230d • $30

About The Position

The Event Concierge & Coordinator program has been created to not only meet, but more importantly exceed the expectations of the meeting planners and guests. The Event Concierge & Coordinator is responsible for double-checking all function rooms prior to start time to ensure total satisfaction with facilities and equipment per the client's specifications. The idea of the Event Concierge & Coordinator is to have someone constantly on the floor and at the complete disposal of the client. They should respond to any request within 5 minutes and resolve the request within 15 minutes. The Event Concierge & Coordinator is the liaison between the hotel and the meeting planner. They will handle everything from tracking boxes, getting scissors or a doorstop, to bringing the meeting planner their first cup of coffee in the morning. The Event Concierge & Coordinator monitors the planner's personal and practical needs throughout their stay, solving possible pitfalls and seeing opportunities before they occur.

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment.
• Takes pride in a great job done.
• Ability to lift, pull, and push a moderate weight.
• Experience in the Service Industry.
• Able to walk and stand throughout the duration of shift.
• Refined verbal and written communication skills.
• Flexibility of schedule including morning, afternoon, evening, weekends, and holidays.

Responsibilities

• Assist Events and Sales Managers with administrative duties including processing event leads, customer interactions, and processing reports.
• Communicate to other departments as directed by Managers and assist with any other administrative tasks to successfully execute an event.
• Constantly monitor Sales and Events Customer Personal and Practical Needs.
• Double-check all function rooms prior to start time to ensure total satisfaction with facilities and equipment.
• Provide added services to repeat customers.
• Confirm that VIP rooms are set accordingly.
• Locate boxes and retrieve them when appropriate.
• Assist with Service Recovery to turn a negative experience into a positive one.
• Work with Event Manager to anticipate the customer's needs.
• Serve as the main point of contact for all rooms-only groups once the contract is signed.
• Manage all aspects of group block servicing, including rooming list coordination and reservation updates.
• Prepare and distribute group resumes and room block reports.
• Review and confirm rate accuracy, billing instructions, and method of payment in advance of arrival.
• Communicate proactively with group contacts to finalize details and ensure guest satisfaction.
• Collaborate closely with the Front Office and Revenue Management teams.
• Support sales managers with rooms-only contract transitions and post-stay follow-up.

Benefits

• Hourly rate of $30.00.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation