Events Captain

One Off Hospitality Group Ltd•Chicago, IL

6d•Onsite

About The Position

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. TITLE: PRIVATE DINING CAPTAIN REPORTS TO: GENERAL MANAGER AND PRIVATE DINING EVENTS MANAGER FLSA: NON-EXEMPT POSITION SUMMARY: The Private Dining Captain works closely with the avec sales and management teams on events to communicate with guests, assist with event prep and set-up, supervise staff and oversee breakdown of events.

Requirements

High School Diploma or GED graduate
ServSafe Certification required
BASSET Certification required
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently, with minimal supervision
Ability to be flexible with job demands and open minded when being asked to complete tasks
Ability to operate and use all equipment necessary to run the restaurant
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
Ability to work varied hours/days as business dictates
Ability to stand for up to 8-10 hours a day

Responsibilities

Maintains a cheerful, courteous disposition and a neat, clean and professional image
Captaining private events to ensure guest satisfaction and operational success
Reviews BEO and any additional event/timeline notes prior to event
Ensure the highest quality of food, beverage and hospitality for all private dining and special events
Efficient, accurate and clear communication to all members of the team this includes other service team members, culinary team, management team and Private Dining & Events Manager
Assist with printing private dining menus, as needed
Lead and supervise room set up in accordance to the event order
Lead pre-shift meeting, in conjunction with culinary team
Delegating and communicating with the private events team
Assist in expediting food, as necessary
Welcome event hosts; help troubleshoot/adjust to ensure that everything is to the hosts approval
Ensure proper and accurate billing of events in Toast in a timely fashion
Responsible for ensuring sufficient operating supplies/equipment for PDR events
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
Be completely proficient with the food and drink menu
Coordinate with the Private Dining & Events Manager, FOH and BOH management for any repairs or maintenance needs in the PDR
Provide unique and creative ideas to enhance the private dining guest experience
Maintain a familiarity with upcoming event details
Assists other team members as needed or when business needs dictates
Training new private dining team members