Events And Promotions Associate

Viejas Casino & Resort•Alpine, CA

8d•Onsite

About The Position

Job Description • Assists in executing promotions, events, and giveaways on the casino floor. • Assists with stage set-up and break-down, hangs banners, and other staging elements. • Assists with putting up signage on the floor for events and promotions. • Assists in communicating information to team members on upcoming promotions and events. • Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc… • As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties. • Tracks and reports guest feedback to management. • Develops relationships and interacts with guests to ensure favorable experience and genuine guest service. • Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction. • Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner. • Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information. • Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures. • Protects company assets and reports any fraudulent activity to Surveillance Department and Management. • Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations. • Ensures that a clean, safe, hazard-free work environment is maintained. • Performs all other duties as assigned. • Does not provide supervision to others. • Requires high school diploma, vocational training or the equivalent experience. • 1 to 2 years of guest service, events and/or promotions experience. • Casino, guest service experience is a plus. • Demonstrated strong guest service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times. • Excellent verbal, written, and interpersonal communication skills. • Organized, self-motivated, goal-oriented, and values teamwork. • Working knowledge of Outlook, Word, and Excel software programs. • Ability to multitask and work in a fast-paced environment. • Ability to adjust to and manage change effectively. • Ability to work in a high pressure oriented environment. • Must be dependable, timely and have high attention to detail. • Must be flexible to work different shifts, evenings, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

Requires high school diploma, vocational training or the equivalent experience.
1 to 2 years of guest service, events and/or promotions experience.
Demonstrated strong guest service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
Excellent verbal, written, and interpersonal communication skills.
Organized, self-motivated, goal-oriented, and values teamwork.
Working knowledge of Outlook, Word, and Excel software programs.
Ability to multitask and work in a fast-paced environment.
Ability to adjust to and manage change effectively.
Ability to work in a high pressure oriented environment.
Must be dependable, timely and have high attention to detail.
Must be flexible to work different shifts, evenings, and holidays.

Nice To Haves

Casino, guest service experience is a plus.

Responsibilities

Assists in executing promotions, events, and giveaways on the casino floor.
Assists with stage set-up and break-down, hangs banners, and other staging elements.
Assists with putting up signage on the floor for events and promotions.
Assists in communicating information to team members on upcoming promotions and events.
Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc…
As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties.
Tracks and reports guest feedback to management.
Develops relationships and interacts with guests to ensure favorable experience and genuine guest service.
Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction.
Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner.
Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information.
Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures.
Protects company assets and reports any fraudulent activity to Surveillance Department and Management.
Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all other duties as assigned.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount