Events and Experience Coordinator

Richland Library•Columbia, SC

1d•$48,000 - $52,000•Onsite

About The Position

Richland Library is seeking to hire a Full-Time Events & Experience Coordinator at our Main location . Sample Duties: Coordinates special projects, meetings, professional conferences and events system-wide to include individual branches Coordinates space use for room reservations, requests, and rentals at Main and collaborates with branch staff to schedule space use throughout the system Provides consultation or recommendations to management regarding space use and matters related to space reservations and rentals Facilitates the contract process related to space rentals and assists with logistics for in-person and virtual events Verifies accuracy of all forms and documents submitted, customer specifications and requirements, and adherence to all guidelines related to external parties and space use Maintains a system-wide notification and tracking system related to all spaces available for public rental Maintain accurate records and documentation for all events, rentals and contracts Submits all requests for audiovisual components, furniture configurations, and other specifications to the appropriate staff per established protocols Assists with problem-solving related to customers and staff and with interpreting and communicating library policies and procedures Develops promotional and information materials related to space rental throughout the system; responds in person, by phone, and in writing to public inquiries regarding space rental and reservations Schedules and conducts library tours as requested Assists in overseeing grants and ensuring compliance Assist with requisitions (MUNIS) and floater schedules when needed Manage and respond to LibAnswers queue Participate in promotional opportunities for Library events which may include television, radio and others interviews. Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner and reports all safety hazards per established policies and procedures Attends and participates in staff, and professional group meetings; stays abreast of new trends and best practices Greets, engages, and assists diverse customers of the Library in a welcoming, professional, and respectful manner; successfully ascertains individualized needs and/or requirements for each customer Learns and consistently applies the Richland Library’s Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers Will be required to work outside of standard business hours, including nights and weekends based on organizational responsibilities and job requirements

Requirements

Bachelor’s degree in business or public administration, event management, or related field; supplemented by at least two (2) years of directly related experience; or an equivalent combination of education, certification, training, and/or experience.
Must possess and maintain a valid State of South Carolina Driver’s License and the ability to drive a Library owned vehicle per established policies, procedures, and safety guidelines
Regular attendance at work on-site is essential to maintain the necessary teamwork, personal interaction, and supervision that this position requires.

Nice To Haves

The ability to communicate in and understand Spanish, both orally and in writing

Responsibilities

Coordinates special projects, meetings, professional conferences and events system-wide to include individual branches
Coordinates space use for room reservations, requests, and rentals at Main and collaborates with branch staff to schedule space use throughout the system
Provides consultation or recommendations to management regarding space use and matters related to space reservations and rentals
Facilitates the contract process related to space rentals and assists with logistics for in-person and virtual events
Verifies accuracy of all forms and documents submitted, customer specifications and requirements, and adherence to all guidelines related to external parties and space use
Maintains a system-wide notification and tracking system related to all spaces available for public rental
Maintain accurate records and documentation for all events, rentals and contracts
Submits all requests for audiovisual components, furniture configurations, and other specifications to the appropriate staff per established protocols
Assists with problem-solving related to customers and staff and with interpreting and communicating library policies and procedures
Develops promotional and information materials related to space rental throughout the system; responds in person, by phone, and in writing to public inquiries regarding space rental and reservations
Schedules and conducts library tours as requested
Assists in overseeing grants and ensuring compliance
Assist with requisitions (MUNIS) and floater schedules when needed
Manage and respond to LibAnswers queue
Participate in promotional opportunities for Library events which may include television, radio and others interviews.
Follows organizational, County, and public health and safety guidelines and protocols and performs job functions in a safe manner and reports all safety hazards per established policies and procedures
Attends and participates in staff, and professional group meetings; stays abreast of new trends and best practices
Greets, engages, and assists diverse customers of the Library in a welcoming, professional, and respectful manner; successfully ascertains individualized needs and/or requirements for each customer
Learns and consistently applies the Richland Library’s Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers
Will be required to work outside of standard business hours, including nights and weekends based on organizational responsibilities and job requirements