Events Administration Assistant

Marriott International • Orlando, FL

435d

About The Position

The position involves administrative support at The Ritz-Carlton Orlando Grande Lakes, focusing on managing information and ensuring exceptional guest service. The role requires proficiency in computer systems for data entry and retrieval, as well as maintaining organized filing systems. The candidate will also be responsible for communication with guests and colleagues, adhering to company standards and policies, and contributing to a positive work environment.

Requirements

• Proficiency in using computer databases and standard office equipment.
• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality and adhere to company policies.
• Experience in customer service and guest relations.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with word processing and spreadsheet software.

Responsibilities

• Enter and retrieve information in computer databases to update records and answer guest inquiries.
• Transmit information or documents using various methods including computer and mail.
• Operate standard office equipment and prepare documents using word processing and spreadsheet software.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain filing systems for records and documents.
• Compile, copy, sort, and file records of office activities and transactions.
• Use computers and point of sale systems to locate work-related information.
• Follow company policies and procedures, maintaining a professional appearance and confidentiality.
• Welcome and acknowledge guests, addressing their service needs and thanking them appropriately.
• Communicate clearly and professionally with guests and colleagues, preparing written documents accurately.
• Develop and maintain positive working relationships with team members and support common goals.
• Perform physical tasks such as moving and lifting objects weighing up to 10 pounds.

Benefits

• Opportunity to work in a prestigious hotel brand.
• Access to training and development programs.
• Employee discounts on hotel stays and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 51-100 employees