FCM Meetings and Events - Event Travel Consultant - New York City, NY

Flight Centre•New York, NY

8d•$29•Onsite

About The Position

FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You’ll help bring global events to life through precision, collaboration, and exceptional service. This is an ideal opportunity for someone passionate about travel, detail, and creating positive delegate experiences.

Requirements

Must have GDS experience; Sabre experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high-touch service.
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem‑solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations

Responsibilities

Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses