Traffic Director (Non-Driving) - Denver, CO

Parking Management Company•Denver, CO

40d•$28 - $28•Onsite

About The Position

The Event Traffic Director (non-driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast-paced, team-oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees.

Requirements

Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
High school diploma or general education degree (GED)
Customer service experience preferred
customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Responsibilities

Arrive on time, dressed in a clean and complete uniform, with proper grooming to maintain a professional image. Keep your work area clean and organized, upholding the company’s high standards of professionalism.
Properly complete a vehicle damage survey and accurately record the parking location on each claim ticket to ensure accurate documentation of guest vehicles.
Efficiently, safely, and effectively direct vehicles to designated parking spots, ensuring a smooth and organized flow of traffic.
Follow proper attendance and timekeeping processes, including clocking in and out for shifts and breaks, as well as accurately reporting tips, in compliance with company guidelines.
Attend all required staff meetings and complete training modules within the designated timeframes to stay informed and up to date on operational standards.
Use and maintain the necessary equipment and supplies needed for your role, ensuring they are in good working condition to perform duties effectively.
Foster a work-friendly atmosphere by contributing to a positive team environment, where collaboration and support are prioritized.
Maintain a high level of communication and service with guests and clients, ensuring their needs are met and exceeded with professionalism.
Proactively anticipate guest needs and resolve any issues or concerns promptly, ensuring a positive experience for all.
Always adhere to personal and vehicle safety precautions, ensuring a safe environment for both guests and staff.
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.