Event Technology Systems, Associate Manager

Salesforce•Indianapolis, IN

About The Position

The Salesforce Event Technology team is constantly transforming the company’s portfolio of customer-facing events, from free one-day World Tours to large-scale paid events such as Tableau Conference and Dreamforce. As one unified team, we bring together technologists, product managers, program managers, insights analysts, and event operations experts to plan, deploy, and scale technology that powers both attendee-facing experiences and internal event operations across in-person, hybrid, and digital environments. The Event Technology Operations team works closely with Salesforce event teams and Event Technology Product Managers to pilot new innovations and then operationalize and scale them across Strategic Events and global field marketing programs. As the Associate Manager, Event Technology Solutions, you support the execution, readiness, and scaling of event technology solutions that power both attendee experiences and internal event management workflows. This role provides operational and coordination support across the Solution Management team, helping ensure solutions for registration, meetings, staffing, mobile, agentic experiences, and related systems are documented, prepared, and consistently deployed. You work closely with the Experience Solutions workstream lead and other Solution Management roles to translate solution decisions and Product changes into clear, actionable guidance for teams running events. While this role does not own solution strategy or architecture, it plays a critical role in ensuring operational consistency, readiness, and follow-through across live events.

Requirements

Experience supporting event technology platforms or internal operational systems.
Strong organizational and coordination skills with attention to detail.
Ability to translate technical or complex workflows into clear documentation and guidance.
Comfort supporting both attendee-facing experiences and internal event operations.
Strong written and verbal communication skills.
Willingness to support onsite event execution when needed, with travel up to 15%.

Responsibilities

Solution Operations and Coordination Support day-to-day operations across Solution Management workstreams, including both attendee-facing and internal event management solutions.
Assist with intake, tracking, and prioritization of solution-related requests.
Coordinate timelines, reviews, and readiness activities across multiple solution domains.
Maintain visibility into workstream progress, dependencies, and upcoming deliverables.
Create, update, and maintain solution documentation, deployment guides, and reference materials for both experience and operational components.
Help ensure configuration standards, templates, and operational guidance remain current and accessible.
Support pre-launch and pre-event readiness activities, including checklists, reviews, and stakeholder coordination.
Support the rollout of Product updates and solution changes by helping package operational context, constraints, and usage guidance.
Assist with communicating changes that impact event teams, including both experience-facing and internal workflows.
Surface recurring questions, issues, and operational patterns to Solution Management and Product partners.
Support pre-event and onsite activities as needed, in partnership with Delivery and vendor teams.
Assist with issue tracking, documentation, and follow-up during live events.
Help capture post-event feedback, operational learnings, and improvement opportunities across solution areas.
Partner closely with the Experience Solutions workstream lead to support delivery of workstream commitments and cross-solution coordination.
Collaborate with other Solution Management roles to ensure consistency across attendee-facing and internal event management solutions.
Contribute to a culture of strong documentation, operational discipline, and continuous improvement.