Event Support Specialist (Contract)

Opus Agency

6d•$25 - $30•Remote

About The Position

The Event Support Specialist plays a key role in executing event registration support for large-scale corporate events. Responsibilities include responding to attendee inquiries via email and phone, processing registration requests, and managing hotel reservations. This role requires exceptional communication skills, attention to detail, and the ability to navigate event technology platforms. Daily tasks include: Managing attendee support emails Processing ticket cancellations, transfers, and registration requests Updating hotel reservations Providing clear, professional communication with attendees, clients, and vendors

Requirements

Previous experience in events, group meetings, and/or hospitality
Excellent written communication skills
Strong customer service and problem-solving abilities
Ability to quickly learn and navigate event technology platforms
Attention to detail and organization
Professional presence
Ability to manage multiple tasks efficiently
Ability to work independently and resourcefully
Ability to maintain high levels of confidentiality

Responsibilities

Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
Respond to attendee inquiries via email and phone with professionalism and clarity
Maintain thorough knowledge of event registration processes
Serve as a liaison between attendees and event management, specifically regarding platform issues
Support event managers in training new team members
Complete tasks as assigned by event project managers
Ensure all proprietary information remains confidential
Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
Assist in tracking accessibility requests, meal preferences, and other attendee needs