Event Support Representative Remote

Travel + Leisure Co.

4d•Remote

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Event Support Representative, your responsibilities will be to confirm arrival dates of upcoming vacation reservations for guests who have purchased a vacation package, provide customer service to owners booked for events, and support the Event Planning and Sales teams in finalizing guest lists for Party Weekends events. We are looking for an individual who will respond to our owners and potential owner needs in a timely, professional manner, reducing package cancellations and increasing show rate, tours and VPG by utilizing outstanding communication skills, innovative thinking and promoting Wyndham’s Lead with Heart philosophy. This position is essential to maintain our arrival, revenue and tour volume.

Requirements

Must have a minimum High School Diploma or GED, College Degree is preferred.
Successful completing of on boarding training. All associates are responsible for ensuring that they remain up to date on all required courses.
Participate in coaching sessions.
Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
Attend meetings as required.
Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
Must be detail oriented.
Exceptional listener with excellent communication skills, both verbal and written.
Must have the ability to deescalate customer situations and sway decisions.
Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.
Must demonstrate solid judgment and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem solving skills.
Demonstrate professionalism and excellent customer service skills with all customers, both internal and external, maintaining a positive brand image and company reputation.
Ability to work in a goal and performance based environment.

Responsibilities

Make outbound calls to guests who have secured travel dates for a Party Weekends by Wyndham marketing package and confirm their arrival date to increase show rate and tour delivery to the sites.
Must be able to maintain a high level of production pace while providing excellent customer service.
Provide customer service functions for owners on both outbound and inbound calls including.
Updating account information and guest lists.
Processing requests to cancel or reschedule dates.
Answering questions about event details including itineraries, accommodations, tickets etc.
Communicating special requests to the event planning team, including accessibility requests and dietary restrictions.
Handling customer escalations.
Communicate updates and changes to the business operations, event planning, and telemarketing sales teams, and rescheduling coordinator to keep the event manifests up to date.
Pro-actively contact guests who need to be moved out of events for policy reasons based on the terms and conditions of the offer.
Provide support to the management team with reasonable tasks and projects as assigned with comprehensive, confidential, and professional disclosure of incidents and escalations where required.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program