Event Steward at Kelly Strayhorn Theater

Arts Finance Cohort•Pittsburgh, PA

24d•$15

About The Position

Are you all about customer service and looking for work in a dynamic, community-centered, arts environment? Kelly Strayhorn Theater (KST) is looking for you, a friendly, hospitality-minded person for our Front of House Team. The Event Steward provides a top-quality experience to our patrons, artists and visitors at Kelly Strayhorn Theater and KST's Alloy Studios. And by the way: Kelly Strayhorn Theater's work centers BIPOC, women, and LGBTQIA+ people. So, if you’re a member of these or of other historically marginalized communities, we strongly encourage you to apply. ABOUT THE EVENT STEWARD Event Stewards are the first friendly faces that visitors meet and they work to ensure an excellent guest experience for all. These hospitality aces are detail-oriented, natural communicators, direct when needed and calm in fast-paced settings. The Event Steward performs a range of duties during public and private events including but not limited to day-of event coordination, set-up and break-down, ticketing/box office, house management/ushering, hospitality services, and facility maintenance. STATUS: PT Casual Employee, as needed per event COMPENSATION: $15/hr WORKING HOURS: Ongoing, primarily evenings, weekends, and some holidays DEADLINES: Applications are accepted on an ongoing basis as needed for upcoming events. If you don’t hear from us immediately, your application will be kept in our talent pool for future opportunities. ABOUT KELLY STRAYHORN THEATER Named after 20th century entertainment legends and Pittsburgh natives Gene Kelly and Billy Strayhorn, Kelly Strayhorn Theater (KST) is a home for creative experimentation, community dialogue, and collective action rooted in the liberation of Black and queer people.KST hosts a dynamic calendar of events and performances across two East Liberty venues, showcasing local and global artists, as well as community partner presentations.

Requirements

Commitment to diversity, equity, inclusion, accessibility, and belonging, with a willingness to prioritize and foster a commitment to valuing differences in race, ethnicity, age, sex, gender identity, sexual orientation, religion, ability, and socio-economic circumstances
Cash handling experience with strong attention to detail and security
Personable, professional, and comfortable working with patrons and artists of diverse backgrounds
Proactive and able to work in a self-directed environment
Experience working alongside and/or guiding volunteers
Availability to work evenings, weekends, and some holidays
At least 18 years of age and able to stand, stretch, bend, and lift up to 30 lbs

Nice To Haves

Interest or background in the performing arts is a plus
Previous customer service or hospitality experience
Ability to handle patron/artist concerns effectively
Ability to resolve problems in a fast-paced, dynamic environment

Responsibilities

Greet all patrons, artists and guests, ensuring a clean, safe and welcoming environment
Act as a proactive liaison for event space renters, feilding questions and seeking assistance when needed
Assist with setup and maintain event space throughout event, including AV equipment
Keep event spaces clean and stocked with necessary supplies, including the restrooms
Record audience count and collect audience surveys
Act as usher, safely leading patrons of varied abilities to seating
Complete a detailed event report at the close of each event
Coordinate and supervise volunteers
Track and reconcile box office, concession sales and donations received following each event
Ensure event safety protocols and emergency procedures are followed
Other duties as required by event