Event Staff - MGM Music Hall Fenway

HOB Entertainment•Boston, MA

23h•$16 - $20•Onsite

About The Position

The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.

Requirements

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
Ability to work late hours
Flexible schedule

Responsibilities

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints.
Work staff entrance and give out employee badges
Help maintain PPE and sanitization inventory
Communicate venue information about policies and procedures to guests
Report maintenance and cleaning issues to the respective department manager in a timely manner.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue.
May also distribute advertising flyers.
Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
Keep records of inquiries, complaints, or comments.
Help with VIP programming under the direction of the Operations Manager
Report maintenance and cleaning issues during a show to the respective department manager.
Monitor and log lost and found items
Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
Prevent and resolve altercations among guests
Maintain control by circulating through your work area throughout the shift
Set up area before opening (stanchions, table configuring, etc.)
Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift