Event Staff Supervisor | Part-Time | Mullins Center
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the arena operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you’ll help create an atmosphere where fans feel welcome, informed, and excited to return.
Requirements
- Holiday, weekend and night availability
- Must be 18 years of age or older
- Must possess a minimum of 1-2 years experience supervising events.
Responsibilities
- Provide direction, oversight, and supervision of the Event Staff employees.
- Provide training, coaching and supervision of “Potential Supervisors.”
- Responsible for general set-up and break-down of customer access areas in addition to “building walk” responsibilities
- Function room and after-hours coverage, as needed.
- Provide the primary level of guest assistance in the seating area.
- Required to have a thorough knowledge of building policies, procedures and event requirements.
- Provide access control, crowd management and ensure the venue is safe for guests.
- Direct guests and provide venue information.
- Act upon all comments/complaints in a prompt and friendly manner.
- Complete appropriate reports when necessary
- Ensure a safe and fun environment for all guests, staff and performers.
- Event Staff employee uniform laundry/equipment responsibilities including inventory.
- Other duties as assigned.
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
