Event Staff Supervisor | Part-Time | Mullins Center

Oak View Group • Amherst, MA

83d • $16 - $17

About The Position

As a Event Staff Supervisor you will play a key leadership role in delivering a safe, friendly, and memorable experience for every guest. You will oversee and support team members in various roles—including ushers, ticket scanners, greeters, and concourse customer service staff—while ensuring that each area of the arena operates smoothly and efficiently. Your responsibilities include training, coaching, and supervising staff, responding to guest concerns, and maintaining high service standards across all touchpoints. With a strong focus on safety, communication, and guest satisfaction, you'll help create an atmosphere where fans feel welcome, informed, and excited to return. This role pays an hourly rate of $16.00-$17.00.

Requirements

• Holiday, weekend and night availability
• Must be 18 years of age or older
• Must possess a minimum of 1-2 years experience supervising events.

Responsibilities

• Provide direction, oversight, and supervision of the Event Staff employees.
• Provide training, coaching and supervision of 'Potential Supervisors.'
• Responsible for general set-up and break-down of customer access areas in addition to 'building walk' responsibilities.
• Function room and after-hours coverage, as needed.
• Provide the primary level of guest assistance in the seating area.
• Required to have a thorough knowledge of building policies, procedures and event requirements.
• Provide access control, crowd management and ensure the venue is safe for guests.
• Direct guests and provide venue information.
• Act upon all comments/complaints in a prompt and friendly manner.
• Complete appropriate reports when necessary.
• Ensure a safe and fun environment for all guests, staff and performers.
• Event Staff employee uniform laundry/equipment responsibilities including inventory.
• Other duties as assigned.

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed