Event Staff Supervisor (On Call - Part Time)

ASM Global • Hato Rey, PR

100d

About The Position

ASM Global, the leader in privately managed public assembly facilities, has an excellent opening for the Event Staff Supervisor (ON CALL) at Coliseo de Puerto Rico. The position is responsible for ensuring guest satisfaction, addressing guest complaints, ensuring that event staff is compliant with ASM Global policies and procedures. Supports client service in the pre-event planning and organization as well as post-event.

Requirements

• High School Degree required and Associate's Degree or higher desirable.
• 1-year related experience and/or training.
• Customer service background preferred.

Nice To Haves

• Bilingual - English/Spanish.

Responsibilities

• Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
• Have a full working understanding of the specific setups and event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor. Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to manager/supervisor issues through 2-way radio communication.
• Identify risks or hazardous situations from the physical structure of the building and create safe logistics for setups and the event to continue.
• Observe employee and crowd behavior before, during and after an event takes place.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• When witness to an on-site injury must complete incident reports.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Will be required to have open availability to work setups and events on an on-going basis including weekends, evenings, and holidays.
• Maintains the proper image and generates positive public relations with manager/supervisor and staff.
• Performs other duties as assigned by the Director of Event & Security and the Event & Security Manager.

What This Job Offers

• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED