Event Staff - Operations Support (Hybrid)

Allied Universal • Buffalo, NY

20h • Hybrid

About The Position

Allied Universal® is hiring a Event Staff - Operations Support (Hybrid). The Event Staff - Operational Support team member is primarily responsible to assist in all aspects of event day preparation and execution. However, as needed this position is also responsible for providing branch-level recruiting, new hire onboarding functions, scheduling, and logistics support.

Requirements

• High School diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Prior work experience in a fast-paced administrative environment
• Work history must include:
• Excellent organizational skills that include the ability to multi-task and prioritize work
• Strong consultative, analytical, and problem-solving skills
• Ability to communicate effectively with leadership
• Outstanding oral and written communication skills
• Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
• Able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner
• Able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Nice To Haves

• Associate’s degree or higher in Education, Business, Criminal Justice, Human Resources, Security Management, or a closely related field
• Prior human resources, recruiting, scheduling or logistics experience in a service industry business
• Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high-volume setting

Responsibilities

• Assist in all aspects of event day preparation and execution In partnership with the branch and event management team
• Allow appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue
• Demonstrate an understanding of the policies, procedures and regulations of different venues, facilities, and events
• Initiate a genuine, friendly, and personal greeting to our guests as they arrive at the facility entrance, aisle, concourse area or other location and offer a sincere “thank you” to complete each guest encounter
• Provide guests with helpful directions and/or suggestions that will enhance their entertainment experience; ensure interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone
• Support Human Resources/Recruiting Team with the conducting of New Employee Orientation sessions
• Conduct application of any state required license training
• Utilize iCIMS recruiting software to process new applicants
• Assist in the scheduling of interviews for prospective employees
• Attend periodic relevant recruitment activities, such as job fairs, recruitment programs, etc. with Regional Recruiter on an as-needed basis
• Assists with applicant tracking and with generating hiring reports
• Print badges for new hire employees
• Assist with various administrative duties as assigned by the Branch management team, Recruiting and Human Resources, or Regional Vice President
• Schedule and confirm appropriate supervision and team members for each individual event; practices, promote, and ensure “Smart Scheduling”
• Ensure each position/event is scheduled with a qualified licensed employee
• Immediately communicate with the Branch Manager any concerns such as shortages, failure to schedule, personnel concerns, etc.
• Capably utilize ABI for scheduling and to produce reports
• Meet all contractual scheduled hours for event/site assigned to the Account Manager/Branch Manager
• Schedule employees to work at the events/sites where openings exist
• Build jobs into scheduling system
• In partnership with the Branch Management team support the document retention and archiving processes
• Support orientation and training of new employees on scheduling procedures
• Assist with the distribution and transportation of logistics items, (i.e., water, radios, uniforms) as well partnering with branch leadership to maintain an accurate inventory count on a monthly basis to prevent lost equipment, and transportation of deliverance of equipment
• Attend staff meetings/event close out meetings and training sessions as needed
• May drive company vehicle to transport equipment to the various work sites as needed

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED