Event Staff Lead

ASM Global•Florence, SC

2d•Onsite

About The Position

Legends Global, the world’s leading venue management and services company, is seeking a highly motivated and experienced Event Staff Supervisor to support our Events Department. In coordination with the Event Manager or Senior Events Manager, the Event Staff Lead will assist with the oversight of event staff and serve as the primary point of contact for them during events or shows. The ideal candidate will act as a liaison between clients, vendors, and internal departments, ensuring high operational standards and smooth event execution while upholding Legends Global policies and procedures.

Requirements

High school diploma or equivalent.
Minimum of 2 years working in event coordination or event operations; 1 year in a supervisory or leadership role (or equivalent combination of education and experience) preferred
Must successfully pass a background check.
Strong leadership, supervisory, and customer service capabilities
Capable of working with limited to no supervision and as a staff as needed
Excellent organizational and time-management skills
Ability to prioritize and manage multiple tasks simultaneously
Strong interpersonal and verbal/written communication skills
Professional appearance, conduct, and work ethic
Independent and team-oriented mindset
Skilled in conflict resolution, problem solving, and emergency response
Ability to work under pressure in a fast-paced environment
Flexible availability, including nights, weekends, and holidays
Adaptable to work environment and situations as they occur

Responsibilities

Lead and support event staff during events and shows.
Position and supervise staff for all events
Serve as the primary contact for staff, during events and on dark days
Communicate effectively with the Manager on Duty (MOD) and Senior Events Manager.
Participate in meetings with clients and assist with event preparations.
Maintain and enforce building rules, policies, and procedures with guests and staff
Anticipate potential issues and implement appropriate solutions.
Investigate and resolve operational problems and customer/staff complaints.
Ensure accurate and timely communication of directives to event staff.
Provide essential equipment and information for staff.
Monitor staff breaks and event readiness throughout the venue.
Ensure proper setup and operation of security systems.
Report irregularities, staffing concerns, safety issues, or damage/loss of property to management.
Assist with training, work assignments, and conflict resolution among staff.
Oversee and lead select Events staff when working with ticket takers, ushers, and security.
Carries out supervisory responsibilities in accordance with Legends Global policies and applicable laws.
Responsibilities may include planning, assigning, and directing work, addressing complaints and conflict resolution.