Event Staff (2025)

YMCA of the Rockies • Estes Park, CO

314d

About The Position

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 175,000 guests annually. The Conference Set-Up and Services Team Member is primarily responsible for impeccable guest service to conference groups through precise meeting room and Audio-Visual set-ups for 70+ event spaces. They must exhibit professional and friendly communication, prompt follow through on requests, maintain a high level of service, and maintain Center standards of cleanliness and detail execution.

Requirements

• Willingness to learn event set-up and cleaning procedures and execute to high standards
• Possess excellent guest service and interpersonal skills
• Ability to troubleshoot problems under pressure and in stressful situations
• Ability to prioritize work assignments and self-supervise on projects and daily work assignments when necessary
• Excellent attention to detail and organizational skills necessary to meet the needs of groups, conferences, and internal events
• Willingness to work rotating shifts sometimes early mornings or late nights, weekends, and holidays
• Possess and maintain a valid driver's license and comply with YMCA driving record rules
• Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio and email

Responsibilities

• Exhibit superior guest service abilities through clear, professional and friendly interactions with all guests and staff
• Prepare and set up meeting rooms, event spaces, and conference areas according to reservation details and group needs
• Ensure all setups are accurate, complete, and timely, following event diagrams and standards
• Maintain the cleanliness of meeting rooms/event spaces along with all restrooms associated with those spaces
• Possess stamina for strenuous work load with the ability to lift chairs, tables, deliverables, and stage pieces
• Respond to guest inquiries and needs with professionalism, problem-solving, and a commitment to service excellence
• Maintain conference set up storage rooms, keeping them organized, stocked and clean
• Support janitorial operations when needed, including public restroom maintenance, trash removal, and biohazard clean-up

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 251-500 employees