Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Miami Beach, FL

19d

About The Position

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Requirements

Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency
Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Responsibilities

Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
Greet guest/client before the event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events.
Follow through on all client requests and look for opportunities to enhance the client’s event
Ensures all inventory is in good working order and rental condition
Complies and enforces all Company security and safety measures
Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
Continually work toward updating and improving technical skills
Provide continued communication with client to ensure success of all events
Maintain accurate client event information into the Company’s billing/event order system
Review invoice with client and obtain client’s signature on invoice and add-ons
Ensure all Company occupied areas are clean, organized and up to Company standards
Perform other duties as assigned.