Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live•Carlsbad, CA

3d•$26 - $30

About The Position

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Requirements

Two (2) to three (3) years prior experience in the audio visual and/or hospitality industry.
Two (2) years advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency
Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Responsibilities

Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete.
Greet guest/client before the event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events.
Follow through on all client requests and look for opportunities to enhance the client’s event.
Ensures all inventory is in good working order and rental condition.
Complies and enforces all Company security and safety measures.
Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage.
Ensure any lost, stolen or damaged equipment is immediately reported to supervisor.
Continually work toward updating and improving technical skills.
Provide continued communication with client to ensure success of all events.
Maintain accurate client event information into the Company’s billing/event order system.
Review invoice with client and obtain client’s signature on invoice and add-ons.
Ensure all Company occupied areas are clean, organized and up to Company standards.
Perform other duties as assigned.