Event Services Manager

About the position

The Event Services Manager reports to the Director of Event Services. Oversees and assures Guest Experience elements for special events executed at The Schottenstein Center, Manages Traffic Services for JSC events and daily operations. Develops event traffic plans and orders services and equipment to execute the plan. Provides supervision of event staff during events; Maintains and issues clothing and equipment for Traffic Services activities. Maintains Staff parking pass database. Supervises graduate assistants and interns for setup and operation of event equipment; Liaison with University Public Safety to establish safety and traffic plans. Liaison with Medical Service and Contract Security providers. Assists with payroll management; Collaborates with Event Managers to create event staffing plans and other aspects of event preparation; Serves as Event Manager for select athletic and special events; Assists with the recruitment, hiring, and training of event staff, develops and delivers training content; Assists in the oversight of scheduling of event staff for all athletic events, concerts, and other special events; Assists with guest recovery efforts; Prepares and delivers event day reports and communications; Assists with the Reward and Recognition program for all event staff and assists with team member special events; Provides performance management of event staff; Assists other department staff with department project preparation and implementation. Assists with development and monitoring of department business plan and Annual Budget. Ability to work flexible hours including evenings, weekends and holidays required. Event staff totals approximately 400 part time intermittent employees and 50 student employees Performs other duties as assigned.

Responsibilities

• Oversee Guest Experience elements for special events at The Schottenstein Center.
• Manage Traffic Services for JSC events and daily operations.
• Develop event traffic plans and order services and equipment.
• Supervise event staff during events.
• Maintain and issue clothing and equipment for Traffic Services activities.
• Maintain Staff parking pass database.
• Supervise graduate assistants and interns for setup and operation of event equipment.
• Liaison with University Public Safety to establish safety and traffic plans.
• Liaison with Medical Service and Contract Security providers.
• Assist with payroll management.
• Collaborate with Event Managers to create event staffing plans.
• Serve as Event Manager for select athletic and special events.
• Assist with recruitment, hiring, and training of event staff.
• Develop and deliver training content.
• Oversee scheduling of event staff for all events.
• Assist with guest recovery efforts.
• Prepare and deliver event day reports and communications.
• Assist with the Reward and Recognition program for event staff.
• Provide performance management of event staff.
• Assist with department project preparation and implementation.
• Assist with development and monitoring of department business plan and Annual Budget.

Requirements

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.

Nice-to-haves

• 4-8 years of relevant experience preferred.
• Experience in event production, guest relations, theatrical production front of house operations or conference services.
• Experience managing staff.

Benefits

• Comprehensive benefits packages including medical, dental and vision insurance.
• Tuition assistance for employees and their dependents.
• State or alternative retirement options with competitive employer contributions.