Event Services Manager

AccorHotel • Scottsdale, AZ

5d

About The Position

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!
Reporting to the Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:
Event planning and servicing of contracted Weddings, Catering Events and Group Files.
Consistently offer professional, friendly and engaging service.
Organize wedding, catering & convention booking files and maintain accurate activities within files consistently.
Obtain/confirm all event-related information (to include, but not limited to event specifications, event timelines, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client
Organize/compile and distribute group resumes, catering and conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
Monitor event logistics and execution, ensuring adherence to client expectations, contract obligations, brand standards and profitability goals
Drive satisfaction through creative problem solving and proactive service delivery.
Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
Yield sleeping room block and function space, ensuring optimization of financial return/performance.
Forecast banquet & catering food & beverage by group with target of 3% accuracy.
Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
Conduct any/all site inspections as required. Able to handle inquiries.
Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
Additional responsibilities, as outlined by Director or Assistant Director.
Previous experience within luxury resort market in similar role preferred.
Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
University/College degree in a related discipline preferred.
Excellent communication skills, both written and verbal required.
Excellent interpersonal skills, and problem-solving abilities.
Highly responsible, reliable and ethical. A reputation for honesty and integrity.
Results oriented and highly motivated self-starter.Ability to focus attention on guest needs, always remaining calm and courteous.
Ability to work days, nights and weekends; when necessary.

Requirements

• Excellent communication skills, both written and verbal required.
• Excellent interpersonal skills, and problem-solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.Ability to focus attention on guest needs, always remaining calm and courteous.
• Ability to work days, nights and weekends; when necessary.
• Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).

Nice To Haves

• Previous experience within luxury resort market in similar role preferred.
• University/College degree in a related discipline preferred.

Responsibilities

• Event planning and servicing of contracted Weddings, Catering Events and Group Files.
• Consistently offer professional, friendly and engaging service.
• Organize wedding, catering & convention booking files and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to event specifications, event timelines, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client
• Organize/compile and distribute group resumes, catering and conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Monitor event logistics and execution, ensuring adherence to client expectations, contract obligations, brand standards and profitability goals
• Drive satisfaction through creative problem solving and proactive service delivery.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Forecast banquet & catering food & beverage by group with target of 3% accuracy.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director or Assistant Director.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees