Event Services Manager

The Greenbrier Hotel

16h

About The Position

Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
Manage preparation of all event support materials/collateral.
Completes all follow-up and acknowledgements.
Participate in pre-convention meetings, training and other related meetings as required.
Works with hotel operational departments to ensure a flawless event for guests.
Monitors and evaluates all program components; making changes as needed.
Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
Performs all other job-related duties as requested.

Requirements

• Bachelor’s Degree or equivalent education and/or experience preferred
• Hospitality experience at 4 or 5 Diamond-rated resorts or hotels
• Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
• Must have excellent written, oral, and interpersonal skills
• Strong time management and organizational skills
• Demonstrate ability to work independently and to self-motivate
• Team player with the ability to handle multiple assignments in a fast-paced environment
• Ability to organize multiple functions into a seamless process and multi-task
• Detail Oriented
• Follow-up and follow-through in a timely manner
• Advanced knowledge of Microsoft Suite; Excel, Word, Microsoft Outlook, PowerPoint
• Proficient in Delphi and/or Micros Opera Sales & Catering systems
• Proficient in Social Tables
• Proficient in Open Table
• Convention Services Experience at 4 or 5 Diamond-rated resorts or hotels
• Experience with F&B, décor and audio-visual set-up and needs

Responsibilities

• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
• Manage preparation of all event support materials/collateral.
• Completes all follow-up and acknowledgements.
• Participate in pre-convention meetings, training and other related meetings as required.
• Works with hotel operational departments to ensure a flawless event for guests.
• Monitors and evaluates all program components; making changes as needed.
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
• Performs all other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level