Event Services Manager - The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Hilton Worldwide•Hollywood, FL

40d•Onsite

About The Position

The Diplomat Beach Resort, Curio by Hilton is looking for their next Event Services Manager. This iconic beachfront destination hotel offers 1,000 guest rooms and boasts 209,000 square feet of versatile meeting space. Our ideal candidate has at least one year of experience in a convention or hospitality-facing role and can effectively communicate with our valued clients, guests, and internal teams to ensure flawless Convention Floor operations. Shift Pattern: Full Flexibility in scheduling is a must. Flexibility is essential to accommodate varying schedules, including weekends, holidays, for our convention group clients. What will I be doing? As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Requirements

At least one year of experience in a convention or hospitality-facing role
Effectively communicate with our valued clients, guests, and internal teams to ensure flawless Convention Floor operations.
Full Flexibility in scheduling is a must.
Flexibility is essential to accommodate varying schedules, including weekends, holidays, for our convention group clients.

Responsibilities

Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
Directly serve on site group and catering customers in a proactive manner.
To organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Regular attendance

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Comprehensive Health Insurance coverage for you and your family
Career growth and development
Go Hilton travel discount program with 100 nights of discounted travel
Best-in-Class Paid Time Off (PTO) and start accruing DAY ONE
Supportive parental leave
Recognition and awards programs
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)