Event Services Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Hilton•Portland, OR

1d•Onsite

About The Position

Due to a recent promotion, Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel, are excited to announce an opening for an Event Services Manager to join our amazing team! Both properties are located in the heart of beautiful downtown Portland, offering a dynamic and vibrant setting to grow your hospitality career. This is a fantastic entry-level opportunity to get your foot in the door with hotel events and gain hands-on experience in a fast-paced, full-service environment. In this role, you will be the go-to person for our clients while they are on property—ensuring seamless execution, exceptional service, and memorable event experiences. What will I be doing? As Event Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Requirements

1+ years of customer service in a guest facing role
Flexible scheduling is required based on groups in house
Able to be on your feet and walking majority of the workday
Lift, push, pull up to 25 LBS

Nice To Haves

Events/Catering experience preferred
Delphi FDC experience preferred
Hotel industry experience preferred

Responsibilities

Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

Benefits

Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave.
Adoption Assistance program
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary Team Member Lunch