Event Services Manager - DoubleTree by Hilton Orlando

Hilton • Lake Buena Vista, FL

135d • $22

About The Position

The DoubleTree by Hilton Orlando is looking for their next Event Services Manager to join their team. Ideally positioned in the Disney Springs area, this hotel offers 236 elegantly appointed guestrooms and 5,000 square feet of versatile meeting space. Renovated in 2023, the venue provides a modern setting for conferences, corporate events, and social gatherings. Our ideal candidate will have a minimum of 1 year hotel experience, preferably in events or hotel food and beverage. We require a flexible work schedule, including evenings and weekends, based on group event needs. The candidate must demonstrate sales skills and ability to book group events and attention to detail to execute them successfully.

Requirements

• Minimum of 1 year hotel experience, preferably in events or hotel food and beverage.
• Demonstrate sales skills and ability to book group events.
• Attention to detail to execute events successfully.
• Flexible work schedule, including evenings and weekends.

Responsibilities

• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• Organize, plan and prioritize duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

Benefits

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage - for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: access to a wide variety of educational credentials through our partnership with Guild Education.
• 401K plan and company match to help save for your retirement.
• Hilton Shares: employee stock purchase program (ESPP) at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed