Event Services Lead | Part-Time | Ocean Center

Oak View Group•Daytona Beach, FL

1d•$17•Onsite

About The Position

An Event Services Lead for OVG at the Ocean Center supports the successful execution of events by overseeing on-site service operations and ensuring quality standards are met. This role provides direct supervision to frontline staff during events, including assigning duties, monitoring performance, and offering real-time coaching and support. The Lead serves as the primary point of contact on the floor, addressing guest needs, resolving service issues, and communicating updates to the Operations Manager. The role carries responsibility for enforcing policies, safety standards, and service procedures. The Event Services Lead assists with event setup, breakdown, and service flow to maintain efficiency and guest satisfaction.Encompassing all responsibility under the direction of the operations manager. This position requires strong leadership presence, attention to detail, assistance cross departments and the ability to lead teams under fast-paced, high-volume conditions.

Requirements

One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or large scale Hospitality settings.
Strong oral and written communication skills
Demonstrate exceptional leadership experience & integrity
Strong on-the-floor communication and problem-solving skills
Ability to thrive in high-volume, high-energy settings
Strong computer skills in Microsoft Office applications, word processing, and Internet
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Familiarity with terminology used in entertainment/convention/public assembly settings

Responsibilities

Act as an on-site leader during events by guiding, training, and supporting frontline Food & Beverage staff.
Lead and supervise frontline staff during high-volume events, ensuring efficient and professional service execution.
Serve as a role model for service standards, professionalism, and teamwork at all times.
Work event-based shifts ranging from 8 to 16 hours, depending on event scope and operational needs.
Assign event-day duties and station placements to support fast-paced service environments.
Provide hands-on training and real-time coaching to employees during live event operations.
Monitor service speed, quality, and and presentation in high-traffic, high-volume settings.
Enforce all food safety, sanitation, alcohol service, and workplace safety policies.
Assist with event setup, breakdown, and service flow for bars, concessions, and service areas.
Frequently lift, carry, and move supplies, equipment, and product up to 40 pounds.
Adjust staffing and service flow in response to crowd volume and guest demand.
Resolve guest service issues promptly and professionally, escalating when appropriate.
Communicate operational updates, staffing challenges, and service concerns to the Operations Manager.
Support cross-departmental collaboration with Culinary, Operations, and Guest Services teams.
Ensure staff readiness including uniforms, tools, credentials, and compliance requirements.
Monitor product levels and report shortages or service disruptions during events.
Ensure proper opening, closing, and cash-handling procedures are followed.
Maintain calm, clear communication in fast-paced, high-pressure environments.
Support onboarding and mentoring of new or temporary event staff.
Perform additional operational duties as assigned under the direction of the Operations Manager to support overall event success.
Advance, plan, service, and supervise all events
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned