Event Services Coordinator - Performance Hall

The Charleston Gaillard Center•Charleston, SC

3d•Onsite

About The Position

A leader in the performing arts in the Southeast, the Charleston Gaillard Center commissions, supports, and presents ambitious, multidisciplinary cultural programming and provides access to the best local, national, and global artists and companies on its stage. Through programming on its public campus and extensive arts education initiatives, the Gaillard Center serves as a platform to participate in community building and essential dialogue. The Gaillard Center was established as a non-profit in 2015. Its campus includes the world-class 1,818-seat Martha and John M. Rivers Performance Hall, a 26,000 square-foot Exhibition Hall that includes the Grand Ballroom and Salons, and a Terrace Lawn. The Event Services Coordinator works alongside the production team providing administrative and event support for the Event Services Manager. This role will spend some time on administrative tasks and the majority of time on-site handling day-of event coordination and venue management support. This position requires scheduling flexibility, a positive attitude, and attention to detail.

Requirements

2+ year(s) experience in an arts-based or event-based environment.
Must be willing and able to work a flexible schedule , to include some primarily office hours, as well as event hours on nights, weekends and holidays. Overtime may be required.
Must have excellent verbal, written, and computer skills; experience with MS Word and Excel required, experience in EventBooking.com is a plus
Must have proven leadership skills.
A great attitude with a desire to find solutions to problems!
Must submit to a criminal background check.
Applicant must be eligible to work in the U.S.
Ability to move, transport and/or position various materials needed
Activities may require sustained periods of movement, traversing, and positioning to meet event schedules and demands
Ability to stand or remain in a stationary position for long periods of time

Nice To Haves

Academic coursework in arts management, hospitality, or related field may be substituted for up to 2 years of work experience.
A Bachelor's Degree in a related field is a plus.
experience in EventBooking.com is a plus

Responsibilities

Interfacing with touring personnel ensuring all event needs are executed properly day of.
Coordination of GMCs part-time house and venue management and usher corps for events.
Scheduling touring advance calls and administering the events for our Gaillard Presents Education Department.
For performances: Interacting with patrons, attendees, staff and volunteers.
Managing program distribution.
Supervising and orienting ushers and ensuring they have the necessary tools to lead patrons to their seats.
Ability to enforce house policies and handle crisis situations in a polite and professional manner.
Working closely with the Box Office and settling any ticketing disputes that might arise, and with the Stage Manager to ensure the proper start time of the show.
Primary liaison for critical partnerships – specifically our Education Department
Coordinate furniture needs for hospitality for assigned events.
For all events in the building: Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.).
Relaying accurate updates and minute-by-minute changes with onsite staff as well as managers.
Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not.
Completing event-specific reports, accident and injury reports, etc.
First in, last out responsible for unlocking and opening the building, and lock up at the end of the event.
Other tasks as assigned, including scheduling of part-time staff and ushers, and more during slow weeks.
Attend weekly meetings as needed.
Ensuring all event spaces are presentable to patrons.