Event Services Coordinator
About The Position
Pali Mountain is a premier year-round camp, outdoor education facility, and retreat center located on 250 forested acres in the San Bernardino Mountains. We serve over 50,000 guests annually through three distinct programs—Pali Adventures, Pali Institute, and Pali Retreat—and pride ourselves on delivering unforgettable experiences in a setting that blends rustic charm with modern infrastructure. Our campus includes over 100,000 square feet of buildings, a 30,000-square-foot dining hall, 850+ beds across multiple sleeping villages, and more than 75 dedicated activity areas, including zip lines, climbing towers, ropes courses, and specialized instructional spaces. Pali is accredited by WASC, ACA, and AEE, and is a proud member of WAIC and AEE. Pali Retreat, our conference product, is a premier outdoor education and conference center set in a beautiful natural environment. We deliver tailored experiential programs, including team building, leadership development, and personal growth workshops for corporate groups, schools, and organizations. Our adventure activities—ropes courses, climbing, and outdoor challenges—are paired with expert facilitation and exceptional guest services, creating a safe space for skill-building and trust. Our passionate staff drive impactful experiences, ensuring seamless events that exceed expectations. Pali’s inclusive, innovative culture values respect and continuous learning, offering a rewarding workplace for professional growth and meaningful impact The Program Manager role at Pali Retreats is a pivotal leadership position driving the operational and strategic success of our outdoor education and conference center. Collaborating closely with the Retreat Director and Pali’s COO, you’ll execute our strategic vision while independently overseeing daily operations. This role demands a proactive, dynamic, solution-oriented leader who thrives under pressure, ensures seamless logistics, and fosters a positive environment for guests and staff. You’ll play a key role in reimagining programs to deliver exceptional experiences and drive continuous improvement.
Requirements
- Highly organized, proactive leader with a sharp eye for detail and strong multitasking skills.
- Thrives in fast-paced environments, maintaining a calm, solutions-focused mindset under pressure.
- Solid background in operations, logistics, or hospitality, with confidence in cross-departmental coordination.
- Excellent communicator, adept at relaying information, delegating tasks, and fostering teamwork.
- Passionate about experiential programming and enhancing guest and staff experiences.
Responsibilities
- Oversee daily operations, ensuring efficient logistics and high-quality guest experiences.
- Maintain positive relationships with guests and staff, addressing feedback and operational inefficiencies promptly.
- Manage weekly setup and breakdown of facilities, equipment, and activity areas for safety and readiness.
- Coordinate with departments to ensure resource availability and accurate meal planning with the kitchen.
- Perform other duties as assigned.
- Continuously enhance programs by evaluating guest feedback and staff participation to identify improvement opportunities.
- Collaborate with leadership to address logistical challenges and optimize program execution.
- Work with the Program Coordinator to translate field-level insights into actionable enhancements.
- Submit quarterly inventories of bar materials, beverage stock, AV equipment, and storage containers.
- Train and supervise activity specialists, fostering a positive and productive work environment.
- Provide hands-on assistance with logistical staff needs as required.
- Deliver comprehensive staff training on program procedures and expectations, ensuring clarity and confidence.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Foster a supportive, collaborative team culture, addressing concerns and resolving conflicts effectively.
- Delegate tasks to activity specialists to ensure smooth program execution.
Benefits
- 50% of medical and dental benefits paid
- Paid vacation, holidays, and sick leave
- Compensation paid on the 10th and 26th of each month, with applicable federal, state, and local taxes deducted
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
