Event Services Assistant - Boeing Center at Tech Port

ASM Global • San Antonio, TX

105d

About The Position

The Guest Services Assistant will be responsible for providing world class customer service and hospitality to all guests. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies.

Requirements

• High school diploma or general education degree (GED) required.
• 1-2 years of customer service experience.
• Must complete assigned Trained Crowd Management training within 2 weeks of onboarding date.

Nice To Haves

• Must be age 18 or older.
• Nice, warm and courteous.
• Have strong interpersonal skills and able to provide excellent customer service and hospitality.
• Communicate articulately.
• Maintain a professional appearance and grooming.
• Able to stand for long periods of time, walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment.

Responsibilities

• Meet and greet all guests, check for valid tickets when necessary.
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating sections and key attractions within the Arena.
• Establish and maintain cooperative relationship with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of TechPort Center & Arena layout, seating sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating arena, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the facility; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including San Antonio Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Manager, Guest Experience.

What This Job Offers

• Job Type: Part-time
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED