Event Security | Part-Time | PeoplesBank Arena

Oakview Group•Hartford, CT

71d•$25•Onsite

About The Position

The Event Security position is responsible for ensuring the safety of all guests at PeoplesBank Arena and Pratt & Whitney Stadium. This role pays an hourly rate of $25.07 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue PeoplesBank Arena is Connecticut's premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Requirements

Valid CT Guard Card, required
Excellent communication skills required with thorough understanding of written and spoken English, required
Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
Ability to listen effectively, take and execute directions, as given
Ability to work a flexible schedule including days, nights, weekends, and holidays
Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
Ability to stand for at least 4-8 hours per shift
Ability to work independently and in a team environment
Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
Ability to remain calm and focused in fast-paced environment and stressful situations
Ability to work in adverse weather conditions, as needed

Nice To Haves

Prior Customer Service Experience, preferred
Knowledge and skill in radio communication, preferred
Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred

Responsibilities

Arrives for scheduled shift on-time, tucked shirt, neatly groomed, in a clean, pressed, well-maintained complete uniform
Verifies credentials to ensure control of access into restricted areas
Answers guest questions in a knowledgeable and helpful manner
Responds immediately and professionally to guest disturbances/incidents
Secures both ticketed areas and non-ticketed areas of the facility
Screens guests as they enter the facility in accordance with the established standards
Accurately and thoroughly completes all pertinent reports and documentation
Effectively diffuse potentially volatile situations
Works cooperatively with all staff and emergency professionals
Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
Performs other duties as required to the satisfaction of Supervisors and Management