Event Security

ASM Global•Oklahoma City, OK

7d•Onsite

About The Position

SUMMARY – LEGENDS GLOBAL, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Event Security role for LEGENDS GLOBAL-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this individual is to ensure the safety of guests and secure restricted areas. This is a part-time position that is usually scheduled to work after normal business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties and responsibilities may be assigned. Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment. Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena. Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner. Verifies credentials to ensure control of access into restricted areas. Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables. Assist guests in ticket scanning kiosks when needed. Responds immediately and professionally to guest disturbances/incidents. Secures the perimeter of ticketed areas. Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform. Accurately and thoroughly complete incident reports when needed. Effectively diffuse potentially volatile situations. Works cooperatively with other departments and vendors within the arena. Interacts with guests in a polite and professional manner. Answers guests’ questions in a knowledgeable, helpful and professional manner. Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc. Monitor the crowd during all events. Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building. Performs other duties as required to the satisfaction of supervisors and management.

Requirements

Must present a neat, well-groomed appearance.
Previous customer service experience required.
High school diploma or equivalent
Demonstrate exceptional skills in customer relations, communications and problem solving.
Excellent verbal communication skills required with a thorough understanding of written and spoken English.
Knowledge and skill in radio communication.
Ability to listen effectively, take and execute directions as given.
Ability to remain calm and focused during times of stress.
Work independently, exercising judgment and initiative to diffuse situations.
Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Ability to stand on feet for long periods of time including walking long distances and stairs.
Ability to lift or move up to 50 pounds.

Nice To Haves

Previous experience in guest relations or security; ideally in an arena or event setting preferred.
Bilingual is a plus.

Responsibilities

Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
Verifies credentials to ensure control of access into restricted areas.
Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
Assist guests in ticket scanning kiosks when needed.
Responds immediately and professionally to guest disturbances/incidents.
Secures the perimeter of ticketed areas.
Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
Accurately and thoroughly complete incident reports when needed.
Effectively diffuse potentially volatile situations.
Works cooperatively with other departments and vendors within the arena.
Interacts with guests in a polite and professional manner.
Answers guests’ questions in a knowledgeable, helpful and professional manner.
Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
Monitor the crowd during all events.
Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
Performs other duties as required to the satisfaction of supervisors and management.