Event Security - Brookshire Grocery Arena

Andy Frain Services • Bossier City, LA

1d

About The Position

Provide quality customer service to customers, patrons and employees. Establish
working relationships with customers, vendors and employees in fulfilling
assigned post orders. Take an active role in assisting customer with other
duties that may not be included in this job description and are approved by the
Security Manager. Event Staff must possess and maintain a professional image at
all times.

Requirements

• High School Diploma/or equivalent (GED) and be 18 years of age or older.
• Must be willing to submit to a background and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
• Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
• Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
• Clear and effective oral and written communications skills.
• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
• Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing.
• Ability to sit, twist, turn, bend as required to perform duties within the facility.
• Must be capable of standing for long periods of time.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Nice To Haves

• Active Louisiana Security License preferred; candidates with current credentials will be prioritized.
• Associates Degree.
• Bachelor’s degree in related field or equivalent combination of education and experience
• State Guard License is preferred.
• CPR and First Aid Certification a plus.

Responsibilities

• The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
• Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
• Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
• Be diligent and vigilant in safety awareness.
• Know and understand post orders, revisions, and daily event needs. Know your chain of command.
• These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees