Event Sales & Services Manager

AccorHotel • Miami Beach, FL

3h

About The Position

Under the general guidance of the Director of Special Events, the Event Sales and Services Manager will be the driving force behind unforgettable events that reflect Ennismore’s distinctive lifestyle brands. You’ll own the full journey—from selling inspired event concepts to delivering beautifully executed experiences—balancing commercial success with creative, guest-first thinking. This role is ideal for someone who thrives in a fast-paced, design-led hospitality environment and understands that no two events (or clients) should feel the same while delivering a world-class level consistent with the Delano legacy.

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or a related field
• Minimum of 3 years’ experience in hospitality event management (hotel, resort, venue, or luxury brand preferred) with focus on group and event business
• Strong understanding of food & beverage operations and service standards
• Proficiency in Opera, Microsoft Office Suite (Word, Excel, Outlook), and event management platforms
• Excellent communication skills, must be able to read, write, speak an present in English professionally
• Adaptable and able to thrive in fast-paced, extended-hour environments
• Ability to stand/walk for prolonged periods; must be able to bend, lift, and move materials as required
• Must maintain a polished, professional appearance in accordance with Delano brand standards
• Maintain positive and productive working relationships with other employees and departments
• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
• Exceptional client service and relationship-building skills
• Strong organizational, communication, interpersonal and leadership abilities
• Proven track record of achieving sales goals and exceeding revenue targets
• Excellent negotiation and problem-solving skills
• Flexible schedule, including evenings, weekends, and holidays as needed
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor

Responsibilities

• Plan, coordinate, and execute social, corporate, and special events including conferences, buyouts, and VIP experiences
• Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract
• Collaborate cross-functionally with Group Sales, F&B, Operations, Rooms, Guest Experience, and Marketing teams to ensure flawless execution
• Create detailed event orders, timelines, floor plans, and run-of-show documents
• Write resumes for each group giving the hotel departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests
• Compile any cancellation/attrition charges for groups and/or events
• Attend daily, weekly, and monthly meetings as directed
• Manage event budgets, forecasting, billing, and post-event reconciliation
• Work with the Director of Special Events to generate an accurate monthly forecast of group food and beverage revenue associated with all events
• Source and manage vendors while maintaining brand and service standards
• Oversee on-site event execution, ensuring exceptional service, guest satisfaction, and issue resolution
• Perform additional responsibilities as assigned in a collaborative, service-driven environment
• Oversee adherence to safety protocols, licensing, compliance requirements, and brand standards
• We recognize we are in the hospitality industry and that may require us to provide lateral service to support the overall guest experience
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level