Event Registration Manager

Ita Group • West Des Moines, IA

72d

About The Position

The Event Registration Manager (ERM) works together with the Event Manager to facilitate event experiences, focusing specifically on the participants experience including the attendee journey, data management, housing and financial reconciliation. The ERM provides clients with critical reporting including financial revenue reconciliation and financial oversight regarding hotel block attrition. The ERM is responsible for registration vendor management (data management platforms, badge printing, mobile applications) and owning the relationship with hotel reservations/rooming agents and all suppliers that they work with.

Requirements

• Associates or Bachelor's degree in Event Management, Marketing, Business Administration or related field.
• Minimum two years work experience in a related field, customer service or retail industry.
• Excellent data entry skills.
• Proficiency with Microsoft PowerPoint, Word, and Excel.
• Experience with Project Management Software, Visio, and CRM systems is a plus.
• Ability to understand website registration and verification processes.
• Ability to process detailed work with high accuracy.
• Excellent written and verbal communication skills.
• Strong organization skills to handle numerous projects and meet deadlines.
• Effective interpersonal skills and ability to work as part of a team.
• Ability to display a sense of urgency, ownership, and accountability.
• Strong problem-solving skills.
• Familiarity with general accounting and accounts receivable principles.
• Ability to travel on programs as assigned.
• Customer service experience in a service-related industry preferred.

Nice To Haves

• Experience with Project Management Software.
• Knowledge of CRM systems.

Responsibilities

• Facilitate event experiences focusing on participant experience.
• Manage data related to attendee journey and housing.
• Perform financial reconciliation and oversight regarding hotel block attrition.
• Manage registration vendors including data management platforms and badge printing.
• Maintain relationships with hotel reservations and rooming agents.
• Provide clients with critical reporting including financial revenue reconciliation.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree