Event Operations Supervisor

Associated Students, Inc.•San Luis Obispo, CA

3d•$17 - $17•Onsite

About The Position

The Event Operations Supervisor reports directly to the Coordinator II – Event Management and Student Manager – Event Operations, and is responsible for implementing a broad range of event support. The Event Operations Supervisor serves as the primary customer contact the day of the event and will coordinate with other support services to ensure a safe and positive event experience. The Event Operations Supervisor will provide on-site customer assistance during a variety of events in the University Union and Recreation Center including banquets, job fairs, speakers, concerts, club competitions and meetings. Additionally, they may assist in preparing spaces for events as needed. ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally, they will work productively as individuals and in groups while communicating effectively.

Requirements

Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
Must be tactful and courteous to all associates and visitors.
Promptness and attention to detail are essential.
Reliable, self-motivated, takes initiative and works well with minimum supervision.
Ability to be flexible and adapt to change.
Demonstrate a high level of attention to detail.
Ability to be highly organized.
Ability to make routine decisions based on specific criteria/guidelines and apply judgment in performing work assignments.
Experience working in a customer service-oriented environment.
Ability to provide a welcoming, inclusive environment for staff and participants.
Ability to supervise other student staff and/or participants.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.
Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.

Nice To Haves

Previous experience in set-up and take down of events preferred.
Previous event management experience preferred.

Responsibilities

Provide on-site event supervision for events.
Enforce Cal Poly and ASI policies and procedures.
Enforce all building, fire marshal, and ADA codes and standards.
Ensure a safe environment for all participants.
Monitor and oversee event staff.
Provide crowd control at events.
Assist in keeping facilities clean and safe.
Maintain files on events to include reconciling shift reports and recording event changes.
Send post-event surveys, prepare, and present findings.
Propose ideas to improve safety, service, quality, and customer satisfaction.
Maintain a positive relationship with staff, co-workers, and customers.
Assist in the setup and takedown of events in the University Union, UU Plaza, and Recreation Center as needed.
Commitment to student development and leadership.
Participate in post-event debriefs with staff or customers.
Provide event walkthroughs prior to events as needed.
Serve as the primary customer contact the day of event.
Coordinate with support areas to address issues and solve problems at events.
Provide direct support for the customer at events.
Provide positive customer service by anticipating needs and addressing concerns.
Coordinate with support areas to address issues and solve problems at events.
Strong conflict management and problem-solving skills.
Must be able to make impactful decisions when appropriate.
Supervise program participants’ behavior and appropriately intervene when needed.
Adhere to and enforce all Cal Poly, ASI, and departmental policies and procedures.
Monitor events. Understand crowd control and recognize potential problems and hazards before they occur.
Act as liaison with security, medical staff, facility staff, event organizers, custodial, ASI Event Operations, and ASI Audio Visual staff to ensure effective and professional event management.
Provide general oversight of student staff.
Enforce staff expectations, and recommend appropriate disciplinary actions as needed.
Adhere to all ASI departmental policies and procedures.
Be familiar with evacuation plans for staff areas.
Attend all mandatory meetings, workshops, and retreats.
Be punctual and follow absence procedures.
Maintain a positive relationship with staff and co-workers.
Commitment to student development, leadership, and teamwork.