Event Operations Supervisor, Audio Visual – The Cooper Hotel

Encore Global•Charleston, SC

1d•Onsite

About The Position

The Operations Supervisor leads floor operations, focusing on customer service, staff leadership, and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction. The supervisor may also participate in location administrative duties to support onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Requirements

3-5 year of audio-visual experience is required.
Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Nice To Haves

Bachelor’s degree is preferred.
3-5 years of customer service or hospitality experience is preferred.

Responsibilities

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
Ensures flowsheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
Assists management in team member compliance with Operational Excellence.
Provides suggestions for scheduling and operational efficiencies accordingly.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Fosters and maintains the hotel/client relationship.
Assists management in team member compliance with Encore’s Service Standards.
Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires.
Provides guidance and understanding of technician career journey.
Models and reinforces a positive working environment centered around company values.
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.