Event Operations Manager - Full-Time

PCH Hotels & Resorts•Mobile, AL

About The Position

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including: Health, Dental, Vision and Life Insurance including FSA and HSA options Short and Long-Term Disability Paid holidays, Vacations, PTO and Sick Leave. 401k with matching Tuition Reimbursement Hotel and Food and Beverage Discounts And much more! Job Description: As a member of our hospitality team, the primary responsibility of an Event Operations Manager is to oversee the daily activities of the Banquet department and its staff. This role is crucial in delivering exceptional service, training and developing the banquet staff, coordinating with various departments, and ensuring customer satisfaction is key to the successful execution of our events. Strong leadership skills, attention to detail, and ability to manage multiple tasks will contribute to creating memorable and successful events for our guests. Set clear departmental goals to improve overall performance, delegates tasks and responsibilities effectively among team members, monitor progress regularly, and conduct constructive discussions with staff to ensure continuous improvement. Projects and anticipates supply needs for the department, including china, glass, silverware, buffet presentations, and props. Efficiently manages departmental inventories and maintains all banquet equipment in good working condition. Uses banquet beverage records to control liquor costs and efficiently manage the banquet beverage inventory, implements strategies to minimize waste, and optimizes beverage service profitability. Conducts monthly department meetings with the banquet team to foster collaboration and keep the team informed about important updates. Assists the team in building lasting relationships with clients, promoting repeat business, and driving growth opportunities. Interacts with guests during events to obtain valuable feedback on product quality and service levels. Demonstrates exceptional problem-solving skills and handles guest complaints promptly and professionally. Empowers associates to provide excellent customer service and sets clear expectations for service standards. Ensures all departmental activities adhere to established sanitation levels, safety protocols, and company policies. Manages the department's controllable expenses effectively to achieve or exceed budgeted goals. Ensures accurate customer billing for banquet events and monitors revenue generation. Collaborates with the sales team by participating in customer site inspections and assisting in the sales process when necessary. Demonstrates effective upselling techniques to maximize revenue opportunities during events. Develops and implement corrective action plans to address service challenges and continuously improve guest satisfaction.

Requirements

Strong leadership skills
Attention to detail
Ability to manage multiple tasks

Responsibilities

Oversee the daily activities of the Banquet department and its staff.
Deliver exceptional service.
Train and develop the banquet staff.
Coordinate with various departments.
Ensure customer satisfaction.
Set clear departmental goals to improve overall performance.
Delegate tasks and responsibilities effectively among team members.
Monitor progress regularly.
Conduct constructive discussions with staff to ensure continuous improvement.
Projects and anticipates supply needs for the department, including china, glass, silverware, buffet presentations, and props.
Efficiently manages departmental inventories and maintains all banquet equipment in good working condition.
Uses banquet beverage records to control liquor costs and efficiently manage the banquet beverage inventory, implements strategies to minimize waste, and optimizes beverage service profitability.
Conducts monthly department meetings with the banquet team to foster collaboration and keep the team informed about important updates.
Assists the team in building lasting relationships with clients, promoting repeat business, and driving growth opportunities.
Interacts with guests during events to obtain valuable feedback on product quality and service levels.
Demonstrates exceptional problem-solving skills and handles guest complaints promptly and professionally.
Empowers associates to provide excellent customer service and sets clear expectations for service standards.
Ensures all departmental activities adhere to established sanitation levels, safety protocols, and company policies.
Manages the department's controllable expenses effectively to achieve or exceed budgeted goals.
Ensures accurate customer billing for banquet events and monitors revenue generation.
Collaborates with the sales team by participating in customer site inspections and assisting in the sales process when necessary.
Demonstrates effective upselling techniques to maximize revenue opportunities during events.
Develops and implement corrective action plans to address service challenges and continuously improve guest satisfaction.